Why do they make you WAIT?
Recently someone working at an aged care facility in Queensland told us an upsetting story. A family lost a dear loved one (who was being cared for at this aged care facility), and they called a well-known funeral company to collect their deceased family member. This funeral company is generally well-regarded, has competitive prices, and is constantly advertising their services. They received the phone call from this family early one morning, and were instructed to bring this person into their care. How long do you think it took this company to send a team of funeral professionals to collect this deceased person? Two hours? Four hours? Maybe eight hours? No. This popular funeral company took more than 10 hours to arrive at the facility! While this could be a rare exception in their case, it is certainly concerning. Be assured that this delay was not the fault of the aged care facility . Nor was it the fault of the family. This funeral company couldn't get a qualified team to the f...