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Showing posts from May, 2025

Why do they make you WAIT?

Recently someone working at an aged care facility in Queensland told us an upsetting story. A family lost a dear loved one (who was being cared for at this aged care facility), and they called a well-known funeral company to collect their deceased family member. This funeral company is generally well-regarded, has competitive prices, and is constantly advertising their services. They received the phone call from this family early one morning, and were instructed to bring this person into their care. How long do you think it took this company to send a team of funeral professionals to collect this deceased person? Two hours? Four hours? Maybe eight hours? No. This popular funeral company took more than 10 hours to arrive at the facility! While this could be a rare exception in their case, it is certainly concerning. Be assured that this delay was not the fault of the aged care facility . Nor was it the fault of the family. This funeral company couldn't get a qualified team to the f...

How do I obtain a QLD Death Certificate?

  What is a "Death Certificate"? A Death Certificate is a formal document issued by the Queensland Registry of Births, Deaths and Marriages . It certifies that a person's death has been formally registered with the state government. A Death Certificate will contain a range of essential details about the deceased, including: personal details including date and place of birth other family information, including names of children and marriages (where applicable) a summary of the causes of death Why do people request a Death Certificate? A Death Certificate is usually required to finalise estate matters, such as acquiring superannuation funds, claiming life insurance, and closing various accounts. Some families also like to keep a copy of the Death Certificate for their family records. A family can also request extra original copies of the Death Certificate in the future if needed. Who applies for a Death Certificate? The funeral director is usually responsible for registerin...

URNS: a peaceful way to remember

Losing someone you love is one of the most difficult things you can face. The sadness and sense of loss can feel overwhelming at times. Unfortunately, such a difficult time can be made even more difficult when you realise how many decisions you have to make : cremation or burial? Is it a private service, or is it open to anyone? Are you going to order flowers? Which funeral director should I call? Does the deceased have a will? And the list goes on! There are many decisions to make during the difficult time after someone has passed. One of them - if you're choosing cremation - is what to do with the ashes . Some people scatter them, some people place them in a memorial wall at a crematorium, and many people will memorialise their loved one by placing their ashes in an urn. There are many options for buying urns online. One reputable supplier of urns is based here in Brisbane. They stock an extensive range of urn and keepsakes in all sizes, shapes and colours. If you want to see the...