Why do they make you WAIT?

Recently someone working at an aged care facility in Queensland told us an upsetting story. A family lost a dear loved one (who was being cared for at this aged care facility), and they called a well-known funeral company to collect their deceased family member. This funeral company is generally well-regarded, has competitive prices, and is constantly advertising their services. They received the phone call from this family early one morning, and were instructed to bring this person into their care. How long do you think it took this company to send a team of funeral professionals to collect this deceased person? Two hours? Four hours? Maybe eight hours? No. This popular funeral company took more than 10 hours to arrive at the facility! While this could be a rare exception in their case, it is certainly concerning.

Be assured that this delay was not the fault of the aged care facility. Nor was it the fault of the family. This funeral company couldn't get a qualified team to the facility within a reasonable time, and when a transfer team did arrive they weren't even employees of the funeral company! They had sent a third-party mortuary transfer company to perform the collection. The transfer company were very professional and did exactly as asked by the funeral company, however, we were wondering what the family might think about all this. They had chosen a funeral company based on their advertising and public reputation, however, reality didn't quite match up: long wait times and third parties involved. While these practices aren't illegal, it's the kind of thing that makes people cautious about choosing a funeral director.

At Evermore Funerals we're committed to providing quality, personalised funeral care at prices much better than our 'big brand' competitors. We do our best to always reduce wait times after a person has passed. If a deceased person is being collected from a location far away from Brisbane, we may have to use a professional third party mortuary transfer team - but we would be insistent on a rapid response, and would monitor the situation closely. However, in the vast majority of cases we can bring someone into our care quite quickly (as required by the family), and we use our team of funeral professionals to conduct the collection personally.

If you need funeral care that is professional, genuinely caring and affordable, please call us any time on 07 3544 6880. Don't let them make you wait. 


Comments

Post a Comment

Popular posts from this blog

Evermore Funerals: here for good

Welcome to the blog of Evermore Funerals! Our goal can be stated simply: we want to provide caring, affordable funeral services to the people of Brisbane and beyond. Started by three Brisbane locals, we want to provide high quality help to people during their time of loss, and we think that kind of help shouldn't cost the earth. We have assembled an experienced team of funeral professionals, who are ready to assist you when you need it most. We are 100% Queensland owned and operated, and service all suburbs of Brisbane and surrounding areas like Ipswich, Samford, the Sunshine Coast, Redcliffe, Beaudesert, and the Gold Coast. With the cost of living rising, and service providers continually raising their prices, we know it's getting harder to make ends meet. That's why we're committed to providing you with the quality care you need, without the enormous price tag. Whether it's a no-service cremation, cremation service, burial or memorial service, we'd love a cha...
Read more

What if I'm overseas when my loved one passes?

  It happens. Sometimes you're on a lovely holiday to Europe or the USA, and you get a message from a family member telling you that someone you love has died. The mood of the holiday can totally change, even if you're only on an interstate holiday here in Australia. Not only are you dealing with the loss of someone close to you, but there can be a real feeling that you have to rush back home to organise or attend the funeral. And yet, it is possible to take some of the stress out of such a difficult situation. If you're on holiday and you suddenly need to arrange a funeral, please get in touch with us any time and we can walk you through your options. It may be the case that you don't need to wrap up your holiday early. Evermore Funerals can be contacted 24 hours a day, 7 days a week through many means: International Calls: +61 7 3544 6880 Calls within Australia: 07 3544 6880 Email us at: admin@evermorefunerals.com.au Find us on Facebook and message us: https://www.fac...
Read more

No upfront payments at Evermore Funerals (unless you want to prepay!)

Nowadays, most people are watching what they spend very carefully. Cost of living expenses are always increasing, and it seems that most things are getting ridiculously expensive. While the cost of using Evermore Funerals is significantly lower than most 'big brand' funeral homes, paying for a no-service cremation or a formal funeral might sound daunting. But don't worry! Not only are our quality services significantly lower than most of our competitors, you can be sure that we don't require upfront payments for any of our services! Some funeral companies require upfront payments or deposits to make use of their services - but not us. When someone you love passes away, simply call us and leave all the details to us. We make all the arrangements, meet with you (or arrange things over the phone), do everything you require of us, and after all that, only then do we send you an invoice. Most invoices allow you 30 days to arrange payment, and if you require longer just cont...
Read more